Reference

Terms that shape your 2q2 access

This page sets the rules for opening and using a 2q2 account in India where local law permits access.

Account useIdentity checksLocal lawWallet access
2q2 Terms that shape your 2q2 access
CONTACT ROUTES

Where to send policy requests

If you need help with a clause, a suspension, a correction, or a written request, reach us through the contact paths shown in your account area. Include your account email, the date, and the part you want us to check so we can trace the record quickly. We reply in plain English and keep the thread tied to the same account so the request is handled by the right team.

Team online

Email a written request

Use the email linked to your account when you want us to check a term, a change request, or a dispute. We use that thread to match the request with your records and keep the reply with your file.

Send it from your account area

If your account is open, use the form in the account area for correction or access requests. Add the clause name, date, and the result you want so we can route it without delay.

Escalate a mismatch

If a term has been applied in a way you do not expect, ask for a second check. We can then review the log, the relevant screen, and the rule that was used.

DATA HANDLING

How we keep policy records safe

We keep only the records needed to run these terms: account details, verification entries, login logs, cookie choices, and the steps used to settle a request.

Data use

We collect account details, device and session logs, and payment traces only to run the terms, check fraud, and settle disputes. We do not use them for anything outside those purposes unless law requires it.

Cookies

Cookies help remember your session, keep the login state stable, and protect against repeat sign-ins from unknown devices. You can clear them in your browser, though some settings will reset the next time you visit.

Login safety

Keep your password and one-time codes private, and tell us at once if you see a sign-in you did not make. We may pause access until the account is checked and the risk is cleared.

Retention

We keep records only as long as needed for account handling, legal duties, tax checks, fraud checks, and disputes. After that, we delete or archive them under the schedule that applies to that record type.

Contact route

Use the support route linked to your account if you want the terms checked, a record corrected, or a decision explained. Include the relevant date, screen, and clause so the team can find the right entry.

Change request

If your details change, send the new record from the same contact method you used to open the account. We may ask for proof before updating anything that affects identity, access, or payment handling.

Questions you may want answered

These questions cover the parts that usually matter first: who can agree to the terms, when we can update them, what records we keep, and how you can ask for a correction. If something in the terms does not match your local law, that local rule applies to the affected part. Read the answers with your account status and location in mind, because eligibility can change by state.

Yes, where local law permits access. If a rule differs by state or territory, that local rule applies to the affected part. If access is not permitted where you are, you should not continue.

We can update them when the law changes, when security steps change, or when the way we run the account changes. The version shown on this page is the one that applies from the posted date.

Do not continue using the account until you are comfortable with the wording. If you need a clause explained, send us the clause name and the screen where you saw it, and we will check it.

We keep only the records needed to verify the account, trace logins, confirm payment activity, handle disputes, and meet legal duties. We retire records under our retention schedule once the reason for keeping them ends.

Use the support route linked to your account, write from the same email, and tell us what should change. We may ask for proof before we update anything that affects identity, access, or payment handling.

Yes. We may pause or close access if identity details are wrong, if a security check fails, if local law changes, or if the terms are breached. We explain the reason through the contact route on file.

Use the support route tied to your account and include the date, clause, and screen. That helps us find the record quickly and reply in the same thread.