Reference

Your account terms in one place

This page sets out how access, data use and account actions work at 2q2 for India.

IndiaLocal lawAccount useData use

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When access and records apply

2q2 Service availability depends on jurisdiction. It is the user's responsibility to check local law before access.

Our access policy depends on local law and is available where local law permits. We do not treat every state the same, because the right to open an account, place a request or keep a wallet trail can change with local rules. When access is permitted,

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the account terms shown at signup, the region notice in your profile and any later update inside the account all stay in force together. We may keep transaction logs, device markers, support messages and verification records for dispute handling, security checks and legal duties. If you
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want to ask about a stored record, a region limit or a change to your details, use the contact routes below. Where wallet steps are available, the local chips you will see are UPI, Paytm, PhonePe and Google Pay. That keeps the legal trail tied to
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your account.

Service availability depends on jurisdiction. It is the user's responsibility to check local law before access.

CONTACT ROUTES

Ways to raise a policy query

Use the same account channels for legal questions, because that keeps every request tied to the correct record. If you need to change contact details, ask about a region rule, or get a copy of a reply, start with the form inside your account, then move to mail or chat if the case needs a written trail. We answer through the channel that matches the request and keep the thread attached to your profile.

Team online

In-account form

Use the form after login for access questions, changes to contact details or a record request. We attach the case to your account so the right team can answer without sending you in circles.

Mail inbox

Send a mail if you need a written reply for a legal matter. Add the phone number or wallet detail linked to your account so we can match the request to the correct profile.

Live chat

Open chat when you want a quick check on a rule, a region notice or a verification step. If the case needs a formal change, the agent will point you to the right follow-up path.

DATA HANDLING

How we handle legal data

Our handling is built around the account record you create with us. We store only what we need to run access checks, process wallet actions, answer disputes and meet any legal duty…

Stored account fields

We keep the details you enter at signup, the contact method tied to your account, and the records needed to verify actions on the wallet. That helps us match requests without asking you to repeat everything.

Cookie use

Cookies keep you signed in, remember region settings and help us spot unusual sessions. If you clear them, the page still works, but you may need to log in again and reset a few choices.

Login security

We watch for repeated failed logins, new-device sign-ins and unusual access patterns. When something looks off, we may ask for a fresh check before restoring account actions or payment changes.

Retention windows

We keep records only as long as we need them for service, dispute handling, fraud checks or any legal duty that applies in your region. After that, the relevant record is removed or anonymised where the law allows.

Change requests

If your contact details, name spelling or access status needs correction, send the request from your account and add the matching proof. We use that trail to keep the change linked to the right profile.

Contact path

For any legal question, use the in-account form or the support inbox shown on the site. We keep each query attached to your record so the reply reflects the same account and region.

Questions on access and records

These questions focus on how access, data and account records work on 2q2 for India. We keep the answers practical: what we store, why we ask for checks, how long records stay in place and where you can send a request. If a local rule changes, the answer may change with it, because access always depends on local law.

Access depends on local law and is available where local law permits. If your region is permitted, you can open an account and we may ask for checks that tie the account to your details before certain actions.

We keep the details you enter, the contact method you choose, wallet records, device logs and support messages that help us answer a request. We do not keep more than we need for those purposes.

Cookies keep your session active, remember a few settings and help us recognise unusual logins. They also reduce repeat checks when you move between pages inside your account. If you clear them, you may need to log in again and reset some choices.

Yes. Send the request from your account so we can verify it against the right record. If the change affects identity, access or a payment trail, we may ask for matching proof before we update it.

We keep records only for the time needed to run the account, settle disputes, meet legal duties and complete security checks. After that, we remove or anonymise the parts that no longer need to stay.

Use the in-account form, the support inbox or live chat shown on the site. A message from the account helps us locate the correct record and send the reply to the right team.

We adjust the affected access rule or record practice to match the new requirement. If a change touches your region, you will see the updated wording before you continue.

Your account terms in one place

Ways to raise a policy query

In-account form

Mail inbox

Live chat

How we handle legal data

Stored account fields

Cookie use

Login security

Retention windows

Change requests

Contact path

Questions on access and records

01 Who can open an account?

02 What details do you keep?

03 Why do you use cookies?

04 Can I ask for a change to my data?

05 How long do you keep records?

06 How do I contact you about a policy question?

07 What happens if local law changes?

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