Reference

2q2 Privacy Policy For India

This policy explains what we collect, why we keep it, and how we use it for account access, wallet checks, support and security.

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2q2 2q2 Privacy Policy For India
REQUEST ROUTES

Send Privacy Requests Directly

If you want to change personal details, ask for a copy, or raise a privacy concern, use the channel that matches the request. We check account ownership before touching sensitive fields, and we reply with the next step after the check is done. For fast matters, the in-account message area keeps the request tied to your profile, while email and postal requests suit formal changes and signed records.

Team online

Email request

Write to our privacy mailbox from the address linked to your account if you want access, correction, deletion or a copy of the data we hold. We may ask for a quick check before we act.

In-account message

Use the message area after you log in when you need to update contact details, ask about cookies or raise a record issue. The note stays attached to your account, which helps us trace the change.

Postal request

If you prefer paper, send a signed request with your account name and contact number. We use it for formal changes, and we reply with the next step once ownership checks are complete.

DATA SAFEGUARDS

How We Handle Your Data

We only keep the data needed to run sign-in, wallet actions, support logs and device safety checks.

Data minimisation

We collect only what is needed for sign-in, wallet handling, support and site security. If a field does not help us complete those tasks, we do not ask for it without a clear reason.

Cookie control

Cookies help remember your session, language choice and recent page state so you do not repeat the same steps. You can manage them in your browser, and we keep the setting changes in line with your device.

Account security

Sensitive edits, such as phone or email changes, are protected with code checks and ownership verification. That extra step lowers the risk of unwanted access and gives you a clear record of what changed.

Retention windows

We keep logs only as long as needed for support, dispute handling, fraud checks and legal duties. After that period, we delete, mask or archive the parts no longer required for those reasons.

Request handling

When you ask for access, correction or deletion, we compare the request with the account record before we act. If something must stay on file, we explain the limit and separate the rest for action.

Change notices

If this policy changes, we update the wording here and apply the new text from the stated date. For major changes, we add a visible notice so you can check the latest terms before your next session.

Common Privacy Questions Answered

These questions cover access, correction, cookie use, record retention, and the route for formal requests. We answer them in plain language so you can see how your data moves through the account flow, what we keep for legal reasons, and which requests need extra checks. If local law limits a request, we explain the part we can action and the part we must retain.

We keep the details needed to open and secure your account, process wallet actions, answer support messages, and record device and login signals. We do not keep more than we need for those tasks.

Yes. Send a request from the contact route linked to your account, and we will verify ownership before sharing what we can. If a law requires us to hold certain records, we explain that part clearly.

We keep records only for the period needed for service, dispute handling, fraud checks and legal duties. When that period ends, we delete, mask or archive the parts no longer required.

No. Cookies help with session state, language choice, load speed and basic usage checks. They do not need to follow you across unrelated sites, and you can manage them through your browser settings.

The account holder or a verified contact on that account can make a formal request. We may ask for a code check or a signed note before changing sensitive details such as phone number or address.

If local law limits access, erasure or transfer, we tell you what we can do and what we must retain. The rest stays locked to the minimum period required for compliance.

Use the in-account message area for quick corrections, email for written requests, or postal mail for signed changes. We route each one to the same privacy team so the record stays consistent.

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